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I really recommend this place if you’re looking for a budget hotel. The room is clean, they provide fresh bed sheets and towels. My husband loves the swimming pool because it has many plants surrounding it, which gives it a natural vibrance. The hotel staff are very friendly and welcoming. What I like the most is the location. It’s very strategic. There are many cafes and restaurants nearby. I feel safe walking during the night because the street is well-lit.
The room is quite nice and tidy, but it’s unfortunate they don’t have a balcony. The price is affordable and the service is good. It’s very noisy after 6 pm because there are many cafes and restaurants near the hotel. I don’t recommend staying here if you bring small children, as I had a hard time putting my daughter to sleep because of the noise. Maybe the management can do something about it? Overall, my stay has been quite pleasant
|What is the similarity between the two reviews?|
|2.||We use formal apologies to a colleague, a teacher, or a company. In this situation, you should not use casual language.|
|What should you avoid saying in a formal apology?|
Dear Mr. Halim,
The admissions committee has reviewed your application to Batavia University. After much consideration, I regret to inform you that we are unable to offer you admission to the class of 2021. We hope that receiving our final decision now will help put you in a better place to sort out future educational plans as early as possible.
We appreciate your interest in Batavia University. Best wishes as you pursue your educational goals.
Peter D. Tanoto
dean of admissions
According to the information from the letter, which one is the FALSE statement?
Dear Pizza Hat
Last night, I ordered pizza and pasta at 7 p.m. My food took more than two hours to arrive. One hour after ordering, I called the restaurant and customer service informed me that my food was already on its way. When the food was finally delivered, it had gone cold, and it didn’t taste as good as it did when it was fresh. Especially the pasta, since I ordered spaghetti vongole with seafood. I asked the delivery person why it took so long, but he said it was because of traffic, which was odd since he rode a motorbike and my house is not far from the restaurant. Even worse, he didn’t apologize. I’m very disappointed because this is the first time I have not received the food on time after ordering several times before.
What is the cause of complaint in the passage?
|5.||Dear customer, thank you for contacting us. Please accept our sincerest apologies. Our team is dedicated to addressing this issue in a serious manner. We take full responsibility and guarantee that this will not happen again. You are welcome to use these vouchers on future purchases. We appreciate your understanding, and we hope to retain you as a customer.|
How does the company compensate the customer?
|1.||Which of the following sentences is considered impolite to say before complaining?|
|2.||An english phrase that is commonly used to describe a quiet or peaceful period before an incident or something chaotic happens is the definition of……|
|3.||Which of the following sentences does NOT represent a negative response to a complaint?|
|4.||What is the opposite of the word “responsible”?|
“Instead of being afraid of change, we can learn to adapt.”
What does the word ‘adapt’ mean in the sentence above?